These Terms and Conditions apply to all bookings, excluding the Train the Trainer programme or where a separate services agreement or specific terms have been agreed.
Payment
In-person tuition within the UK
Full payment is requested to confirm the booking, unless the course is booked more than 8 weeks in advance, in which case a 50% deposit is requested. The balance is payable 4 weeks before the booking commencement date.
No booking or date is secured or confirmed until the required payment (deposit or full fee, as applicable) has been received.
Online tuition
Full payment is requested to confirm the booking.
No booking or date is secured or confirmed until the required payment (deposit or full fee, as applicable) has been received.
Group online courses & in-person masterclasses
Payment in full is due upon booking.
Online elocution/speech services and conversation skills
Payment in full for the initial 2 sessions is due upon booking.
All courses, online and in-person
Except where expressly stated otherwise (for example under the International Bookings section), Deposits are non-refundable unless the booking is cancelled by The English Manner, but may be transferred to a future booking if agreed in writing.
Payment can be made by bank transfer or by secure online debit/credit card payment. (Credit cards accepted: Visa, Mastercard, American Express.) We do not accept cash payments under any circumstances. We use Stripe to handle online payments, and users are bound by Stripe’s terms of use.
All payments received must be in British pounds unless otherwise stated or agreed.
Payment by direct bank transfer may be subject to additional administration fees, with all bank transfer fees to be settled by the client. To comply fully with UK anti-money laundering legislation, further information may be requested before bank transfers can be completed, including full details of payee account and, for larger payments (above £1,000), proof of ID may be required.
We kindly advise that no tutor travel for any booking will be booked until full payment, or when agreed, a suitable deposit has been made. In the event of a cancellation/postponement (see appropriate fees above), non-refundable / non-transferable travel costs may be passed on to the client.
The English Manner reserves the right to charge interest under the Late Payment of Commercial Debts (Interest) Act 1998 on invoiced amounts unpaid by the due date at the rate of 8% per annum above the base rate.
Cancellation
In-person training within the UK, including masterclasses
Cancellation fees:
- Between 2 calendar months and 3 weeks (21 days) before: 50%
- Between 21 and 14 days before: 75%
- Less than 14 days before: 100%
These percentages apply to the total fee, and any deposit already paid is set off against these amounts.
These charges reflect our reasonable estimate of the costs and loss of business we will incur. Nothing in these terms affects your statutory rights as a consumer
Postponement to a later date is considered on a case-by-case basis and is at the discretion of The English Manner. An amendment charge may be applied, especially if the tutor has turned down other work for the original date(s) booked.
The course will be postponed by The English Manner should the client fail to complete and successfully submit the required registration form. No money will be returned but the course will be moved to a new date of mutual convenience; any additional venue or travel costs will be passed on directly to the client.
In the unlikely event that a course with a stated or unstated minimum number of attendees does not meet the minimum number, The English Manner reserves the right to cancel the course. A full refund will be offered to fully-enrolled students within seven working days. The English Manner cannot be held responsible for any expenses incurred by students due to a postponement or cancellation of a course.
Any deposit or pre-payment made by The English Manner on behalf of a client to a chosen venue/supplier is subject to the venue/supplier’s terms and conditions and may not be refundable. If the terms and conditions of the venue/supplier necessitate a non-refundable deposit the client will accept that their own deposit made to The English Manner may not be refundable.
Online training, including group courses, elocution/speech and conversation skills
All online training is non-refundable except in extreme, exceptional circumstances.
Postponement to a later date is considered on a case-by-case basis and is only permitted once, provided written notice is given at least 24 hours before the start time, at the discretion of The English Manner. An amendment charge may be applied.
International bookings
Specific terms & conditions for training taking place outside of the United Kingdom
For training delivered outside the United Kingdom, the following terms apply in place of the cancellation and payment terms set out above, unless expressly agreed otherwise in writing.
All training is charged on a fixed fee basis for tutor time.
Fees cover delivery of training only and do not include travel, accommodation, visas, meals and/or per diems, local transportation, or materials unless expressly stated in writing. These expenses are charged separately or may be arranged directly by the client.
Travel expenses (including flights, accommodation, ground transport, meals and/or per diems, visas and incidentals) will be charged at cost unless otherwise agreed.
All travel costs are estimates until tickets or reservations are issued. The client accepts that costs may fluctuate until confirmed.
Where The English Manner arranges travel, the tutor’s itinerary will be determined at its discretion to ensure safe, timely arrival for the engagement.
For international bookings made more than 4 months in advance, a refundable 10% deposit of the total fee is required to hold the date(s). At the 2 month point before the engagement, a further 50% non-refundable deposit becomes due. At this point the booking is considered fully confirmed.
For international bookings made less than 4 months but more than 2 months in advance, a non-refundable 50% deposit is due at the time of booking; the remaining balance is due no later than 7 days before the tutor’s scheduled departure from the UK.
For international bookings made less than 2 months in advance, a non-refundable 60% deposit is due immediately; the remaining balance is due no later than 7 days before the tutor’s scheduled departure from the UK. The client acknowledges that travel and accommodation costs may be significantly higher at shorter notice and agrees to cover these in full.
International bookings – general payment terms
All payments must be made in GBP by bank transfer or online card payment. The client is responsible for any international transfer fees or currency charges.
For bookings made less than 2 months before the engagement date, failure to pay the initial deposit within 5 working days may result in the release of the provisional date without liability to The English Manner.
International bookings – cancellation and rescheduling
Prior to payment of the second deposit (where applicable), the initial 10% deposit is refundable if the client cancels.
Once the applicable deposit(s) and any further fees have been paid, all fees paid are non-refundable, save as set out above.
At the discretion of The English Manner, the client may transfer the booking to one new mutually convenient date within 12 months of the original engagement date.
Additional travel and accommodation costs resulting from any reschedule will be charged to the client.
Further rescheduling requests will be treated as cancellations and charged accordingly.
International bookings – client responsibilities
The client must provide a safe and appropriate working environment and is responsible for ensuring that the venue meets all legal, safety, and accessibility requirements.
The client must provide at its expense, any required visas, letters of invitation, local permits, or other documentation necessary for the tutor to enter and work in the destination country.
The client must ensure the tutor has reasonable rest breaks and access to drinking water and meals during the engagement.
The client must provide or arrange all local transport between the airport, accommodation in a pre-agreed hotel, and venue, unless otherwise agreed.
Failure to pay
If payments are not received by the stated deadlines, The English Manner reserves the right to suspend or cancel the booking without refund.
Where the client is a business customer, The English Manner reserves the right to charge interest under the Late Payment of Commercial Debts (Interest) Act 1998. For private individuals late payments may incur interest at the statutory rate (8% plus the Bank of England base rate).
Damage
The responsible party will cover any costs incurred through damage or breakage to any venues, properties, belongings or equipment owned or sourced by The English Manner or affiliated companies.
Safeguarding for children’s courses
For private tutoring sessions in a private home, a parent, carer, or trusted adult must be on the premises and available for the duration of the session.
For private tutoring sessions held elsewhere (for example, in a members’ club or venue), a parent, carer, trusted adult or another tutor must be present in the same room for the duration of the session.
Children’s training online must not be recorded. A parent, carer, or trusted adult must be present in the same room as the child/computer.
Please click here to read our full safeguarding policy and procedures.
Confidentiality
Both parties agree to keep confidential any sensitive or proprietary information disclosed during the engagement unless legally required to share it.
Recording, intellectual property and artificial intelligence
All course materials, content and instruction remain the intellectual property of The English Manner. Any unauthorised recording, transcription, distribution or reproduction of course content is strictly prohibited.
Participants may not record, photograph, screenshot, film, stream, transcribe or otherwise capture any part of a course, training session, workshop or related materials delivered by The English Manner, whether delivered online or in person, without the prior written consent of The English Manner.
If permission has been granted to a specific client, then it is understood that the footage/audio is used for personal use only and will not be used for commercial gain or appear on any media or social media unless otherwise agreed in writing.
The use of artificial intelligence tools, automated transcription services, or meeting assistants designed to record, transcribe, summarise or otherwise process course content (including but not limited to AI note-taking applications) is strictly prohibited unless expressly authorised in writing by The English Manner in advance.
Participants must not permit any third party, software, bot, or automated system to access, attend, monitor or record a course session.
Occasionally, we may take photographs or videos to promote our courses and services. We operate an opt-out policy and ask clients who do not wish to appear to inform us in writing before course commencement.
We never, however, capture children’s courses, or private 1:1 training, unless otherwise agreed in writing.
The English Manner reserves the right to remove any participant from a course or online session, without refund, if this clause is breached.
Bespoke courses
For bespoke courses, we charge a nominal course design fee. The fee is non-refundable but can be redeemed against the final investment if the bespoke course goes ahead.
The bespoke course design service does not give the client any rights unless otherwise agreed in writing, to exclusivity, claim intellectual property or ownership of the course design.
The course programme may not be shared with any other third party unless agreed in writing by both parties.
Timekeeping, scheduling, tutors
For in-person training, we ask all students to arrive for the time stipulated on the course welcome information unless agreed otherwise. The tutor will leave, and no refund will be offered for students who fail to show up after 30 minutes without telephoning, texting or emailing to highlight their lateness.
For online training, we ask all students to connect a few minutes before the stipulated start time. For private online training if a student fails to show after 10 minutes without telephoning, texting or emailing to highlight their lateness, the tutor will disconnect. No refund will be given unless there are exceptional circumstances.
Webinars and online group course scheduling are subject to change at the discretion of The English Manner. Every best effort will be made to give participants sufficient notice.
The English Manner also reserves the right to reschedule tuition, change/replace any modules on any of the listed courses or reallocate tutors; where possible, students will be notified of these changes.
Whilst we will do our best to allocate named tutors for private tuition if specifically requested, this cannot be guaranteed due to the international nature of our work and retained clients. All our tutors are experts, and their range of skills meets all courses offered by The English Manner.
Should a named tutor be unable to attend a booking due to sickness or a personal emergency, subject to availability, we will provide a substitute tutor. Only if we cannot provide a tutor will a refund be offered.
Referencing your studies
You are welcome to state you have undertaken training with The English Manner, but the duration, topics and online/in-person medium must be stated clearly and by no means worded to mislead.
For example: ‘Trained in etiquette by The English Manner‘ would be too vague. Instead, ‘trained by The English Manner in social etiquette in London – 1st June 2025′.
Current participants of the Train the Trainer programme may state they are currently studying for the programme but must not imply they have graduated until they have received their graded exam results back. We will advise on the appropriate wording for alumni of the programme.
We are always happy to advise any client on how best to discuss your time with us.
Postponements or disruption (force majeure)
The English Manner will not be liable for cancellations, delays, or non-performance caused by events outside its reasonable control, including, but not limited to, illness, extreme weather, strikes, travel disruption, visa delays, national mourning or government action.
In such cases, The English Manner will make reasonable efforts to provide an alternative tutor or arrange a new date where appropriate, but availability cannot be guaranteed.
Identification and venue security
For security purposes, participants attending in-person courses or events delivered by The English Manner may be required to provide valid photographic identification in advance of the course. Where requested, participants must submit a copy of acceptable identification (such as a passport, driving licence or other government-issued photo identification) by email or WhatsApp prior to the course start date.
This requirement may arise when requested by the venue, building management, security personnel, or The English Manner to comply with venue access procedures.
Failure or refusal to provide suitable identification when reasonably requested may result in a participant being refused entry to the venue or course session. In such circumstances, The English Manner shall not be liable for any resulting loss, and the normal cancellation terms shall apply.
The English Manner will only request identification where reasonably necessary for security purposes and will handle any such information in accordance with applicable data protection laws.
Privacy and data
The English Manner takes your privacy very seriously. Please refer to our Privacy Policy,
which states clearly our obligations under the GDPR regarding:
- the personal information we collect about you, our users;
- what we do with your information, and;
- who your information may be shared with.
By using this website, you agree to our use of cookies. We use cookies to provide you with a better experience and to help our website run effectively.
Miscellaneous
Should a student or client fail to provide accurate and honest information about a booking, including but not limited to student’s/students’ ages (for children’s training), group size, dietary/access/medical and additional learning requirements, The English Manner reserves the right to cancel or postpone the course, retaining any monies paid to cover costs already incurred, including administration, and up to the full course fee.
Unless otherwise agreed in writing, all participants for online training must have their camera turned on and microphone enabled. This is for the safety of our tutors and other students.
Digital certificates of attendance for online courses and webinars will only be issued if the client has attended over 90% of the course/webinar. No refund will be issued if a student fails to attend but a credit to use towards a future course may be granted.
All purchases and rentals of our online courses, in the form of videos or webinars, are final and cannot be refunded or exchanged.
For private and corporate trainings, any press and/or social media coverage is to be agreed upon in advance and in writing by all parties.
Governing laws and jurisdiction
These Terms and Conditions and any related agreement are governed by English law. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.