Helping you to Implement Timeless Household Standards

The English Manner is recognised globally as one of the leading providers of tailored private household staff training for residences, luxury hotels and members’ clubs. We have become synonymous with household training and management and offer a comprehensive service for many aspects of different clients’ lifestyles. From creating household manuals to training new or existing staff, our expert advisors are pleased to help.

Synonymous with Household Standards

We have become synonymous with private household and estate staff training, standards and management, and we offer a comprehensive service for many aspects of a client’s lifestyle.

  • Retained by several of the world’s largest and most notable private palaces, houses, yachts and aircraft
  • We provide tailored training solutions and systems on a bespoke basis
  • Our private client list is strictly confidential, but each one of them notes our attention to detail and professionalism

Management of any property today can be a challenge. Complex technical systems jostle for position with an environmentally friendly approach, to ensure proper care and maintenance. Roles vary widely, depending on the capacity for live-in or external staff and the size and number of properties.

Retained by VIP Households

Since our foundation in 2001, we have been retained by several high-profile Royal and VIP households, private yachts and airlines. We ensure standards are maintained, staffing levels are appropriate, and staff are properly trained, with advice given on best practices and management.

In addition to our private household and estate training, we provide training for luxury hotels and retail brands worldwide who offer VIP guest, butler or specialist concierge services. Recognising the difference between service in a private home versus a hotel or luxury brand retailer is key, as well as identifying the different individual requirements.

Training is frequently combined with our specialist customer service skills and hospitality etiquette courses.

Our Household Advisers

Barbara Allred

Barbara Allred

Barbara joined The English Manner in 2014 straight from a senior position in the British Royal Household’s housekeeping department. She brings with her years of experience in first-rate housekeeping, cleaning and household management for VIP residences.  Barbara has trained staff in laundry skills, cleaning techniques and care of antique furniture on some of the world’s largest superyachts and in private houses.

Alexandra Messervy

Alexandra Messervy

Alexandra brings over thirty years of experience and began her career in the Royal Household of Her Majesty Queen Elizabeth II. Alexandra enhanced her entertaining and social skills development knowledge by working latterly for other members of the Royal Family. She has regularly consulted with VIP residential households and hospitality clients in staffing, training, planning and management and is recognised for her attention to detail and exceptionally high standards.

John Robertson

John Robertson

John is a professional butler, who joined The English Manner in 2003. Trained by the Ivor Spencer School for Butlers and Household Managers, London and by the Starkey Institute for Household Management, USA, John has been butler/house manager to two Forbes Billionaire List families and butler to senior members of British aristocracy.

Julius Smith

Julius is a classically trained butler with over 30 years of experience in hospitality, providing exceptional service to Royalty, VVIPs and their guests. Training of household staff is one of the most important elements of Julius’s work to give the polish where it is needed, whether on site visits or remotely. Julius truly understands luxury service and guests’ expectations and strives to pass on his knowledge to the next generation of hospitality professionals.

Our Clients

We have worked with many private households, yachts and aircraft - all clients remain confidential. We have also enjoyed working with leading hotel and restaurant groups, some of whom are shown here.

How can we be of service?

We'd be delighted to chat with you to find out how our range of services and solutions could be of help.

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