Corporate Etiquette Training | The English Manner

The English Manner works in-person and online with organisations, businesses and households in the UK and across the world. We offer bespoke etiquette training for businesses, professional consultancy, with expertise in professional contemporary conduct, cross-cultural protocol and luxury service.

Our extensive knowledge allows us to work confidently with a range of clients, delivering clear and contemporary advice through personable, engaging and interactive training methods.

Our experience includes royal households and government departments, international businesses and organisations, banking and finance, hospitality and tourism, private aviation and sport, and luxury fashion and retail.

Whether it’s a London-based law firm seeking professional polish for client-facing graduates, or an international luxury fashion brand looking to improve interactions with VIP clients, our experts and advisors can offer tailored solutions for each and every training need.

81 %

81% of business leaders say recent college graduates would benefit from etiquette training.

2024 Intelligent.com survey

92 %

92% of companies say ‘soft skills matter as much or more than technical (‘hard’) skills.

SmartBrief research

£ 28.5 bn

Conflict costs UK employers £28.5bn a year—etiquette training is part of the prevention strategy.

Acas study

Our Corporate Training Services

Discover how our range of training can help bolster your bottom line

Luxury Service
Training

Business Etiquette
and Professional Polish

Professional Development
and Personal Branding

We're trusted by these brands and organisations

Luxury Service Training

Our luxury service training enables brands and their teams to provide faultless, top-level service and interact confidently with clients from different cultures and countries. We offer bespoke and tailored training to ensure that every programme is relevant to the needs and professional environment of the client.

With a focus on advanced interpersonal and contemporary etiquette skills, we equip teams with exceptional professional polish and poise, essential practical skills and in-depth theory, and an understanding of how to nurture lasting client relationships.

Topics include

How and why etiquette elevates service and provides the winning edge

Meeting, greeting and conversation, including cross-cultural variations

Understanding how to build and nurture client relationships to build loyalty

The silent signals of body language, and how to stand, walk and sit in your professional environment

A focus on attention to detail and how to elevate service to exceptional levels

After researching support for our own customer service training, we looked no further than The English Manner. William and Jo provided a tailor-made service, and went above and beyond to provide a bespoke training for our Guest Experience team.

— Tom Chesney

FBO Manager

The English Manner's wealth of knowledge and passion for service are evident in every interaction. True masters of their fields who made us feel part of the family instantly. Their services were a perfect match for us, thank you both!

— Tom Chesney

FBO Manager

Business Etiquette and Professional Polish

We can help companies across different sectors reinforce and enhance the professional codes and protocols required for excellent business etiquette. From large corporates to smaller organisations, our interactive, fun and informative training equips everyone with the key skills required to navigate the modern, international business world.

Our tailored, bespoke approach helps staff to identify expected professional standards and implement professional etiquette. They will gain an understanding of how to handle themselves in different situations and interactions, with both colleagues and clients.

Topics include

The importance and impact of first impressions, meeting, greeting and introductions

Confident conversation, managing client relations and enhancing professional interactions

Representing yourself and the brand; navigating events to make meaningful connections

Welcoming clients; in-person, online and hybrid meeting etiquette, written/digital correct form

Body language, posture and poise; conduct for an outstanding professional image

After extensive research into companies offering protocol and business etiquette training, I discovered The English Manner. Jo Bryant's depth of knowledge was evident throughout; this was truly one of the most impactful training sessions we have experienced.

— C Aboud

AOC Executive Service Unit

UK-office of a global energy company

Professional Development and Personal Branding

Discover how to build a personal brand and shape a professional persona with our in-depth, interactive course. We help identify individual key strengths and, in turn, increase confidence and improve professional interactions.

Our group training focuses on understanding emotional intelligence and improving colleague and client relations. We explore the relationship between good etiquette and personal brand, along with the power of curating an excellent professional reputation.

Topics include

How personal values, qualities strengths enhance professional success and reputation

Overcoming impostor syndrome and understanding what confidence really looks like

How to harness professional experience to enhance and grow your career

How to maximise your LinkedIn profile, network online and control your digital presence

How to maximise opportunities at events, talk about yourself and represent your organisation

Additional modules

Dress codes

British dress codes: context and clues
Formal evening and daytime dress codes
Western business dress and expectations

Business hospitality and dining

Professional table etiquette
Navigating business dining with ease
Key skills for client hosting and guesting

Cross-cultural expectations

Cultural similarities and differences
Managing cross-cultural interactions
Understanding international standards for dress

Flexible training options

In-person training

We deliver interactive and insightful half-day or full-day workshops. These can be held at one of our central London venues or at your own location, for both small and larger groups.

Online training

Our online sessions provide engaging and interactive learning experiences. Our tutors can deliver training in either a personal meeting-style format or a lecture-style webinar. Online trainings may be recorded and licensed.

One-to-one mentoring

Our one-to-one training is ideal for developing and nurturing promising individuals. We offer bespoke sessions tailored to suit their needs and goals, either as a one-off or ongoing sessions, both online or in person.