- Retained by several of the world’s largest and most notable private palaces, houses, yachts and aircraft
- We provide tailored training solutions and systems on a bespoke basis
- Our private client list is strictly confidential but each one of them notes our attention to detail and professionalism
Since our foundation in 2001 we have been retained by several high profile Royal and VIP households, private yachts and airlines to ensure standards are maintained, staffing levels are appropriate and staff are properly trained with advice given on best practices and management.
In addition to our private estate and household management training, we offer training for luxury hotels and retail brands across the world who are offering VIP guest, butler or specialist concierge services. Recognising the difference between service in a private home versus a hotel or luxury brand retailer is key, as well as identifying the different requirements of individuals.
All training is tailored to suit the service to be offered, and is frequently combined with our specialist customer service skills and hospitality etiquette training.
Please contact us to discuss your household training requirements.
OUR HOUSEHOLD ADVISORS
Barbara Allred
Barbara joined The English Manner in 2014 straight from a senior position in the British Royal Household’s housekeeping department. She brings with her years of experience in first-rate housekeeping, cleaning and household management for VIP residences. Barbara has trained staff in laundry skills, cleaning techniques and care of antique furniture on some of the world’s largest superyachts and in private houses.
Alexandra Messervy
Alexandra brings over thirty years of experience and began her career in the Royal Household of Her Majesty The Queen. Alexandra enhanced her entertaining and social skills development knowledge working latterly for other members of the Royal Family. She has regularly consulted with VIP residential households and hospitality clients in the areas of staffing, training, planning and management and is recognised for her attention to detail and exceptionally high standards.
John Robertson
John is a professional English Butler, who joined The English Manner in 2003. Trained by the Ivor Spencer School for Butlers and Household Managers, London and by the Starkey Institute for Household Management, USA, John has been butler/house manager to two Forbes Billionaire List families and butler to senior members of British aristocracy.