The English Manner is recognised globally as one of the leading providers of tailored staff training for private households, luxury hotels and clubs.  
We have become synonymous with the concept of household standards training and management and offer a comprehensive service for many aspects of a client’s lifestyle.
Management of any property today can be a challenge.  Complex technical systems jostle for position with environmentally friendly products to ensure proper care and maintenance. Roles vary widely as economic factors kick in and many simply don’t have the budget or the space for multiple live-in staff.

Since our foundation in 2001 we have been retained by several high profile Royal and VIP households, private yachts and airlines to ensure standards are maintained, staffing levels are appropriate and staff are properly trained with advice given on best practices and management.

In addition to our private estate and household management training, we offer training for luxury hotels and retail brands across the world who are offering VIP guest, butler or specialist concierge services. Recognising the difference between service in a private home versus a hotel or luxury brand retailer is key, as well as identifying the different requirements of individuals.

All training is tailored to suit the service to be offered, and is frequently combined with our specialist customer service skills and hospitality etiquette training.

Please contact us to discuss your household training requirements.


Barbara Allred

Barbara joined The English Manner in 2014 straight from a senior position in the British Royal Household’s housekeeping department. She brings with her years of experience in first-rate housekeeping, cleaning and household management for VIP residences.  Barbara has trained staff in laundry skills, cleaning techniques and care of antique furniture on some of the world’s largest superyachts and in private houses.

Alexandra Messervy

Alexandra brings over thirty years of experience and began her career in the Royal Household of Her Majesty The Queen. Alexandra enhanced her entertaining and social skills development knowledge working latterly for other members of the Royal Family. She has regularly consulted with VIP residential households and hospitality clients in the areas of staffing, training, planning and management and is recognised for her attention to detail and exceptionally high standards.

John Robertson

John is a professional English Butler, who joined The English Manner in 2003. Trained by the Ivor Spencer School for Butlers and Household Managers, London and by the Starkey Institute for Household Management, USA, John has been butler/house manager to two Forbes Billionaire List families and butler to senior members of British aristocracy.

if you have any questions…

Please don’t hesitate to get in touch.