Course summary

Polish your business protocol and elevate your professional etiquette with our new half-day in-person business protocol course.

Leading etiquette coaches William Hanson and Jo Bryant will teach you how to improve your interpersonal skills, increase your professional network, understand seating dynamics, amplify your professional persona and decode cultural differences.

Learn these essential skills for a competitive but courteous global marketplace.


Course information


2nd November 2024

12.30pm - 3.45pm


2 Television Centre
101 Wood Lane
London W12 7FA

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All taxes including VAT included

  • Tuition
  • Participant workbook
  • Printed certificate
  • Tea and coffee
  • The English Manner notebook and pen

Three reasons to register

Tuition icon

Informal but instructive learning

This half-day course is perfect for those who want to learn the fundamentals of modern business etiquette in the collegial company of others.

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Two expert tutors

This in-person business protocol course is a rare opportunity to learn from two leading British etiquette experts, William Hanson and Jo Bryant. Between them, they have over thirty years of teaching experience and have written twenty best-selling books on etiquette.

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At the end of the course, participants are given a full-colour printed certificate from The English Manner. A digital certificate can also be provided upon registration for a small additional cost.

What you'll learn

This half-day business protocol course in London is ideal for those who wish to learn in the friendly company of other like-minded people to discover how good manners can improve the company’s results, boost morale and increase leads.

  • Learn how to greet people from other countries with aplomb and sensitivity
  • Discover the correct precedence when introducing clients, colleagues and suppliers
  • Begin to understand further how different cultures work, the similarities and differences
  • Pick-up new tips and tricks to dispel Zoom gloom
  • Revise your business wardrobe for office-appropriate dress
  • Enhance your email etiquette and technology manners
  • Explore seating dynamics and meeting protocols
  • Gain insight into a range of professional codes

Course tutors

Image of William Hanson
William Hanson

William joined The English Manner in 2008 before taking ownership in 2019.  He is widely regarded as the freshest and most trusted authority on etiquette and civility, with his relative youth and old-fashioned values making him an arbiter of modern manners.

Based in London, William’s work sees him teach in the UK and all over the world, including in Europe, America, China, south-east Asia and GCC countries. He is a trusted advisor and trainer to many official households, embassies, businesses and academic institutes.

Image of Jo Bryant
Jo Bryant

Described by The Telegraph as ‘the empress of etiquette’, Jo joined The English Manner in 2019 from Debrett’s, where she spent over a decade as a tutor and the editor of more than fifteen acclaimed books on etiquette and modern manners.

Jo has worked with leading restaurant and hospitality groups, luxury retail brands, top concierge agencies and exclusive education specialists, along with private clients from all over the world.

The class was very welcoming and the learning sophisticated. I would definitely recommend it for business purposes or just purely improving yourself and feel better about it. William was funny and engaging; Jo was polished and professional. I will definitely book more sessions in the future.

— Kaylee, March 2024

image representing Kaylee, March 2024

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Register today

Elevate your business protocol and join us for our next masterclass. If you have any questions, please do not hesitate to contact us.

Register Contact us