The English Manner is recognised globally as one of the leading providers of staff training for private households and luxury hotels and clubs. We have become synonymous with the concept of household standards training and management and offer a comprehensive service for many aspects of a client’s lifestyle.
We are retained by several of the world’s largest and most notable private houses, estates, yachts and aircraft, providing tailored training solutions and systems on a bespoke basis. Our client list is strictly confidential but each one of them notes our attention to detail and professionalism.
For private households and estates our methods are very similar. We will conduct detailed assessments of the current setup and perceived needs, developing a complete staff plan for all aspects of the household or estate, job descriptions and training programmes for the highest standards in household and crew operations.
As a natural progression to our service, we will assist with recruitment where necessary, develop an inventory system and on-going management services with a unique household standards manual, and conduct regular refresher training and reviews within the household.
Our service is total and our methods are designed to ensure that our relationships with clients and guests are long lasting. It is also bespoke and our methods, recommendations and techniques vary from client to client, changing to suit each one's needs.
We have also worked, and continue to work, with some of the world's leading hotels and resorts to deliver staff training or write and define service and hospitality standards. Some examples of past and present clients are below.