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Four Day Introduction to Private Household Management

This course is designed for those wishing to enter private household management, or who have just entered this field and wish to grasp the building blocks in order to progress quickly in their career. Whether you work (or wish to work) in an historic house, modern estate or yacht, this course will help you understand the principles and foundations of luxury service skills and management.

The June course will take place in a private residence near Stratford upon Avon and the October course will take place in an attractive seven-bedroom Victorian house, just ten minutes drive from Sheffield railway station.


Day One

Managing a private household
Definition of management
The role of the House Manager
Household systems and manuals
Communication and accountability
Managing your team: stress and time management, expectations, motivational skills

Managing events and multiple properties

Polish and presence
Fundamental social and interpersonal skills
Etiquette for principals and guests
Answering the door and playing the gatekeeper
Uniform, grooming and appearance

The kitchen
Menu planning, procurement and budgets for the private household
Online ordering and inventory management
Hygiene, food safety, storage and cleaning

External and internal rolling programmes

Inventory procurement and management

Day Two

Flowers for Entertaining
Students will learn how to create simple yet stunning centrepieces for dining tables and arrangements for console tables, as well as smaller posies for bedrooms.

The tea tray, coffee tray & calling tray

The dining room
Your choice of tools: crockery, cutlery, glasses & linens
Setting an elegant table
Cultural variations in place settings
Different styles of service
Drinks trays and canapés
The protocol of the dining room
Organisation of the dinner party
The service and storage of wine – basic skills
Pairing of food & wine – basic skills
The care of silver, glass and china
The silent service code

The formal dinner
Formal service
Cocktails, wines and liqueurs
The cheese board, puddings, savouries and petit fours
Passing and serving the port

Evaluation and hardware assessment exercise

Day Three

The principals of housekeeping
Definitions of housekeeping, housecleaning, deep-cleaning
General organisation, schedules & household information
Household standards
Cleaning products and tools
Cleaning skills
Dressing a room

Laundry
Symbols and care
Starching
Ironing
Pressing and steaming
Folding
The linen cupboard

Day Four

Bathrooms
Basic cleaning techniques
Common pitfalls
Storage, care and presentation of towels
Preparing for guests

Bedrooms
Cleaning techniques
Daily graces
Preparing for guests
The little things that make a difference for luxury
After the guest leaves
Valet skills: how to store and hang clothes
How to pack a suitcase
Evening turndown

Private service
Employment: pay, accommodation and expectations
Roles and responsibilities within different households
Getting and keeping the job: dos and don’ts, contracts, mentoring

Telephone

+44 (0)207 965 7556

Office hours: 9am – 5pm [UK TIME]

Social Media

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