Hospitality and Household Skills

In a market where distinct luxury products are increasingly commonplace and innovative ideas are constantly replaced and updated, one saving grace remains - customer service. For the luxury sectors, hospitality etiquette training is arguably the most important tool in any staff training programme and will turn the delivery of service into a completely unforgettable experience for the client, propelling the individual and their organisation into the elite ranks of their industry.

Our vision, for the luxury hospitality industry, is to create a world recognised personal service etiquette, in which guest service is seen as an art form, where continuing education and development are valued and standards of outstanding professionalism are recognised and rewarded.

Image from The Ritz Hotel, London

An Outline of our Hospitality Skills Training Methods

After an initial consultation, The English Manner will conduct an Observational Needs Assessment for the purpose of determining how we, with expertise in training hospitality staff in the British royal style of service, can best enhance the guest experience.

Our primary objective is to identify the overall state of service within the organisation, and to define how The English Manner will develop a hospitality etiquette training programme for the client. Our training programmes are customised for each client with the objective of teaching not only the fundamentals of hospitality etiquette but also establishing a renewed approach to the guest before, during and after his or her stay. The programmes are designed to raise current levels of satisfactory guest service to exceptional, pro-active guest service that enables you to build a long-term, profitable relationship with your client base.

Clients often note that some of our suggestions for improvement will extend well beyond the basics required for staff hospitality to include the hotel infrastructure and amenities. It is for this level of detail and 'back to basics' that we are known and sought after, and these suggestions will always directly relate to enhancing the quality of guest service and interaction, which will in turn increase the client's loyal and profitable client base.